Contact us

9am to 5pm Monday to Friday

(except bank holidays)

Before you do speak to us, you may find a solution in our frequently asked questions section. Our virtual assistant, SAVA may also be help with questions about your account.

Live chat now

Contact us

How can we help?

Contacting us is easy. We’re here to help from 9am to 5pm Monday to Friday (except bank holidays). Before you do speak to us, SAVA – our virtual assistant, may be able to help you with questions about your account, or you may find our frequently asked questions section helpful as it has answers to lots of common questions.

Fill out an enquiry form

Which best describes you?

If you'd prefer to fill out an enquiry form, choose an option from below.

I have a Smart Pension account

I have an existing Smart Pension account and I save (or have previously saved) into it through a company that I work for.

Employer

I'm currently with Smart Pension: I’m an employer who currently offers Smart Pension to my employees as their pension provider.

I want to join or switch: I’m a business that wants to move an existing pension scheme to Smart Pension or a company looking to set up a new one.

Advisor

I currently offer Smart Pension to clients: I’m an adviser (such as an accountant, IFA, payroll professional) who currently offers Smart Pension to my clients.

I want to join or switch: I’m an adviser (such as an accountant, IFA, payroll professional) wanting to set up a client with or switch a client over to Smart Pension.

Beneficiary

I'm a beneficiary of a scheme member who has passed away and I wish to notify you or make a claim.

Media/press

I have a media or press enquiry and would like to get in touch with your press team.

Contact us

How can we help?

Contacting us is easy. We’re here to help from 9am to 5pm Monday to Friday (except bank holidays). Before you do speak to us, SAVA – our virtual assistant, may be able to help you with questions about your account, or you may find our frequently asked questions section helpful as it has answers to lots of common questions.

Live chat is also a good way to contact us during office hours (9am to 5pm Monday to Friday – except bank holidays). Click the circular button at the bottom right of your browser window to start a live chat.

You can also interact with SAVA, Smart’s Avatar Virtual Assistant, who can answer your questions about your pension. Speak to SAVA now.