Frequently asked questions

How do I know this site is authentic?

You can check that this site is provided by Smart Pension by looking at the address bar at the top of your browser window. It will show the domain “”.

If you have any questions, then just get in touch. Call us on 0333 666 26 26 (9am-5pm, Mon-Fri) or email

What if I don’t have an account with Smart Pension?

It is possible that your employer created an account for you without you realising. There might be money in the account, so it's important to sign in and check.

If you don’t know which employer, we can help. Call us on 0333 666 26 26 (9am-5pm Mon-Fri), or email

Was that message meant for me?

There is a small chance that we sent you a message intended for someone else. Although it doesn't happen very often, it is possible you may have a mobile phone number that previously belonged to someone else.

Alternatively, it is possible that an employer provided us with an incorrect phone number for one of their employees. The best way to check if you have an account with Smart Pension is to contact us using the details above.