Why choose Smart Pension

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assets under management

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members

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5-star Trustpilot reviews

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employers

As of June 2026

One of the UK’s largest and fastest-growing pension providers

Offering a workplace pension as a defined contribution master trust for employers of all sizes.

Driven by people

We are digital first, not digital only. We provide excellent customer experiences and access to human expertise as standard.

Powered by technology

Our technology is our backbone, removing barriers and creating frictionless experiences, clear choices and speed.

Built for the future

We push to modernise pensions. Reducing pain points and innovating to deliver better long-term outcomes, for people and the world we live in.

Stand-out service

We’re committed to delivering excellent service to every member. We make every interaction simple and smooth with flexible ways to get in touch, dedicated support for vulnerable customers and tailored communication.

Average call wait time of six seconds

Best in class Trustpilot score

A dedicated support team

An app loved by members

4.6 stars on Android

4.6 stars on iPhone

As of June 2026

Award-winning customer service

Silver award for Investor in Customers 2025
Company that cares award 2025
Professional Pensions Rising Star Awards 2024 - Excellence in Customer Service and Communication
CXA Customer Service Awards - ‘Silver awards in Best ESG Framework’
CXA Customer Service Awards - ‘Best Digital Customer Experience’ (2023)

Full functionality across app and online account

We aim to create smooth experiences for both members and employers. Whether it’s through the Smart Pension app or our easy-to-use employer online account, everyone can make instant changes without having to deal with paperwork.

  • Check pension savings

Members can stay on top of their savings and see how much their pension is worth, and change personal details, membership and more.

Find and combine pensions

With an estimated £31.1 billion in lost UK pensions out there* members can bring all their retirement savings together in one place.

*National Pensions Tracing Day

Choose investments

Members can select investment choices to grow their savings and make changes at any time in their account.

Retirement planning

We offer members flexible retirement with Smart Retire. No new setup, extra paper or logins – just one familiar place to manage retirement savings.

Seamless payroll integration

Move away from legacy systems. Our platform integrates with payroll software, automating routine tasks, streamlining administration and reducing delays for employers and members.

An award-winning investment approach

Our carefully constructed and governed investment strategies are designed for positive long-term outcomes, helping members achieve their ideal retirement lifestyle.

Investment fund choice

We are committed to giving members the choice to manage their investment decisions if they want to.

Investing with purpose

Our investments aim to create local and global impact, while optimising for growth.

Reflecting members' values

Our investments align with members' personal, ethical, religious or lifestyle preferences.

Flexible retirement with Smart Retire

We make retirement decisions straightforward, with clear options and practical support for every stage.

A range of options

We include a comprehensive and flexible range of retirement options as standard, allowing members to combine different solutions to suit their needs, at no extra cost. 

Everything in one account

No new setup, extra logins or paper - members have one familiar place to manage their retirement savings, moving from saving to spending via the same app or online account.

Built-in planning tools

Built-in digital guided journeys and support tools enable members to model retirement income or see what sustainable withdrawals could look like, helping build pension confidence.

Don’t just take our word for it

Hear from an employer

"I always feel very supported by the assistance we receive from Smart Pension."


Karen, Employer
"Our employees' feedback about Smart Pension is that it’s easy to use, that it’s all online and they’ve got access 24/7"
Kim, Employer

Backed by trusted global financial investors

Why choose Smart Pension?

Stand-out service

With efficient technology and support processes in place, members get the time, attention and resources they need.

A digital approach

Whether it’s through the Smart Pension app or our easy-to-use online account, members can make instant changes to their pension without having to deal with paperwork.

Payroll integration

Our platform integrates with payroll software, automating routine tasks, streamlining administration and reducing delays for employers and members.

Award-winning investments

Our carefully constructed and governed investment strategies are designed for positive long-term outcomes, helping members achieve their ideal retirement lifestyle.

A complete retirement solution

We offer a range of retirement options, practical support and built-in planning tools to help members make the best decision at every stage of retirement.

Salary sacrifice

We offer this as standard. Explore to see how your business and employees could pay less National Insurance (NI) contributions.

Expert governance

Savings are always looked after and invested responsibly.

Value for money

Our digital-first technology helps boost efficiency, keeping costs low.

Join Smart Pension today

Join 100,000 employers and more than two million individuals already using Smart Pension to help save for retirement.