Contact Smart Pension

How can we help?

Live chat is a good way to contact us during office hours. Click the circular button at the bottom right of your browser window to start a live chat.

We also have lots of answers to common questions in our help centre, which you can access anytime. But if there's something else you'd like to ask, these are the teams that can help you.

Our offices are open from 9am to 5pm Monday to Friday (except bank holidays).

I’m a member of the scheme

If you have a pension with us, our customer services team can help you.

If you would like to transfer another pension to your Smart Pension, we can help.

If you would like more information about Smart Retire, we can help.

If you are unhappy with the service you have received, you can raise a complaint.

I'm the beneficiary of a scheme member

When a Smart Pension scheme member dies, we'll do all we can to help that person's beneficiaries. Here's how to contact us:

I’m retired

If you're not working now, we can still answer questions about your Smart Pension.

I’m an employer

If you need help managing your employees' pensions or you're thinking of setting up a Smart Pension scheme, this is how to contact us:

If you need to tell us that your company has ceased trading, email

I am an adviser

If you're a financial adviser or accountant, or you're working in a payroll bureau, then these are the details you'll need to contact us:

Existing business:

New business:

Platform as a Service/ white-label enquiries

If you are a business that's looking for a white-label solution or the right technology for you to manage your own pension products, here's how to contact us:

Workplace enquiries

If you are a business that wants to move an existing pension scheme to Smart Pension or a company looking to set up a new one, here’s how to contact us:

Media enquiries

If you've got a media enquiry, get in touch with our press team.