Contacting us is easy. We’re here to help from 9am to 5pm on weekdays, except for Wednesdays, when we’re here from 10am to 5pm (except Bank Holidays). Before you do speak to us, SAVA – our virtual assistant, may be able to help you with questions about your account, or you may find our frequently asked questions section helpful as it has answers to lots of common questions.
Complete an enquiry form
Choose which option best describes you from the below and we’ll put you in contact with the correct team.
Live chat is also a good way to contact us during office hours (9am to 5pm Monday to Friday – except bank holidays). Click the circular button at the bottom right of your browser window to start a live chat.
You can also interact with SAVA, Smart’s Avatar Virtual Assistant, who can answer your questions about your pension. Speak to SAVA now.