Help Centre
Find the answers to the most frequently asked questions
Employer toolkit
Explore and download useful tools including emails, videos and other free resources.
I want to help my employees learn about their pension
Making the most of your pension
Useful guides and videos to help your employees get the most out of their Smart Pension account
Essential guide – the key things you need to get started
Member guide – everything you need to know about your pension
How to sign into your account for the first time
How to use your Smart Pension member account
Get on track for retirement
How to get on track with saving for your retirement
How much do I need to save for retirement?
How to find and combine your lost pensions
Why should I think about combining my pensions?
How to combine your lost pensions
How to make a single contribution
How to view your annual pension statement
How to view your investment strategy
Smart Rewards
Help your employees enjoy free and unlimited discounts
Smart Rewards guide
Signing up for Smart Rewards the first time
Signing into Smart Rewards
Get pension savvy
Handy campaigns (email templates and wording) for you to share with your employees to help them get the most from their pension
Combining your old pensions
Finding lost or forgotten pensions
Adding beneficiaries
Saving money with Smart Rewards
A savers perspective on pensions
I am managing my pension scheme
Managing the scheme and staying compliant
All you to know to get your employees’ pension up and running and fulfil auto enrolment duties
Guide to employee onboarding
A guide to re-enrolling employees
Auto enrolment and compliance FAQs
How to give your accountant or payroll provider access to act on your behalf
Our investment approach
Find out more about our highly curated investment range and market-leading sustainable pension
Our investment approach
Read our latest Investment Report
Payroll queries
Uploading and processing contributions, FAQs and errors
Contributions and payroll FAQs
PAPDIS uploads and errors FAQs
Salary sacrifice
Understand the benefits of salary sacrifice for you and your employees – and how you can use it to save money
Employer guide to salary sacrifice
Employee guide to salary sacrifice
Scheme set up
How to get your scheme set up and running
How to set up your pension scheme
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and we’ll incorporate it into future improvements.
and we’ll incorporate it into future improvements.
