Member engagement
Our members always come first. With efficient technology and support processes in place, your employees get the time, attention, and resources they need.
Stand-out service
We’re committed to delivering excellent service to every member. We make every interaction simple and smooth with flexible ways to get in touch, dedicated support for vulnerable customers and tailored communication.
Guided retirement from age 45
We encourage members to start planning their retirement from the age of 45, and when they choose to retire, we’re here to help.
Members can enjoy a hassle-free transition to retirement by:
contacting our UK retirement support team with any queries
choosing flexible retirement options with Smart Retire
using in-app retirement planning tools
receiving tailored communications during different life stages
accessing financial wellbeing support
managing everything in one place, with a single account and login
A digital approach
We want frictionless experiences for both members and employers when it comes to pensions and retirement. Whether it’s through the Smart Pension app or our easy-to-use online account, members can make instant changes to their pension without having to deal with paperwork.
The Smart Pension app and online account allows members to:
A helping hand
We understand that pensions can seem daunting, but we’re always here to support members with whatever they need.
Whether it’s a question that needs answering or a problem that needs solving, members can reach out to us in many ways.
Don’t just take our word for it
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They are very helpful and they know what they're talking about. I highly recommend this company.
The staff member was really friendly and professional and sorted my query completely, great service.
The best pension support of any. I can confidently say that Smart Pension stands out as the best.