When you upload your PAPDIS file and something isn't quite right, we'll let you know the errors we've encountered.
If your file upload has a “Fail” status, please see our dedicated article for help.
When your file upload shows an “Errors detected” status, it means that while some data has been successfully uploaded, we have detected errors that require correction. Each specific error will be displayed on the screen.
You’ll need to correct the errors and re-upload the file.
We have a tool to assist you with your error management. You can download a file containing the errors only in CSV file format. Using the error file provided, you can correct the errors within the file and then re-upload this same file.
To download the error file, click the button “Download errors in CSV” at the top right of the errors list.
It's important to make sure that your payroll software is amended to reflect any error correction. Failure to do this may cause the error to reoccur in the next file upload.
In the below table, you'll find the most common error messages when your file upload has an “Errors detected” status and how to fix them.
A guide to fixing upload errors
To understand these errors and how to fix them in more detail, watch our dedicated video with visual step-by-step tutorials to help you.
If you still need any support or help, please contact us.
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