Help centre
Why has my PAPDIS file failed?

When you upload your PAPDIS file and something isn't quite right, we'll let you know the errors we've encountered.

If your file upload has an “Errors detected” status, please see our dedicated article for help.

Here you'll find the most common error messages when your file upload has a “Fail” status and how to fix them.

Please note you will also need to make sure that your payroll software is amended to reflect any error correction. Failure to do this, may cause the error to reoccur in the next file upload.

A guide to fixing upload errors

To understand these errors and how to fix them in more detail, watch our dedicated video with visual step-by-step tutorials to help you.

Watch video

If you still need support or assistance, please contact us.

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