Step one: Adjustments

If a mistake has been made in a previous payroll submission, you may be able to adjust the following payroll period instead of processing a refund. Adjustments allow you to correct any discrepancies in contributions on the next payroll submission.

For example, if the original contribution amount was incorrect, you can amend the contribution amount in the following month’s payroll to reflect the difference.

If you are unsure how to proceed with making an adjustment, please contact us to discuss whether this option is feasible based on your specific circumstances.

Step two: Refunds

Refunds are available in cases where an administrative error has occurred and an adjustment is not a suitable option. To request a refund, please follow these steps:

Required Information for Refund Requests: To process a refund, please provide the following details:

• Reason for request: Clearly explain the reason for the refund, including details of the error.
• Member information: List the names of affected members.
• Payroll period: Specify the payroll period affected by the error.
• Refund amount: Indicate the amount requested for each member.

Supporting evidence

Supporting documentation is required to verify the refund request. The type and quantity of evidence depend on the number of members being refunded:

• 0-10 members: Provide evidence for 50% of members.
• 11-100 members: Provide evidence for 25% of members.
• 101-500 members: Provide evidence for 15% of members.
• 500+ members: Provide evidence for 10% of members.

Acceptable forms of evidence include pay slips for all affected members and, if applicable, P45 forms for any leavers.

Step three: Fees and contact information

Initial refund: The first refund request for your company is processed free of charge.

Subsequent refunds: Any further refund requests will incur a £35 administration fee.

To submit your request or for further assistance, please contact us by completing the contact form. Our team will review your request and guide you through the next steps.

By following these steps, you can efficiently resolve any payroll discrepancies with adjustments or refunds.