Improving our service proposition for you and your clients
As your chosen pension provider, we want to continue to develop our proposition to better meet the needs of your clients and their employees now and in the future.
To improve the service we offer, we are introducing a new £15 + VAT per month employer charge from 1 December 2021. This will allow us to invest in our platform so that we can improve our service, as well as introduce new features and products to make your and your clients’ lives easier.
New services we are introducing
Being able to navigate and complete tasks more easily will save you valuable time which is why we’re working on improving the design and accessibility of our platform.
Our new digital avatar, SAVA, will be on hand to answer your questions any time of the day.
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To help our members better understand their finances now and in the future, we are building new useful tools including a retirement planner.
Other benefits you already get with your Smart Pension account
Our support team is here to assist you and your clients with any questions.
Frequently asked questions
Why are you introducing this new charge?
As your chosen pension provider, we want to continue to develop our proposition to better meet the needs of your clients now and in the future.
That means we need to invest in our platform so that we can enhance our service and introduce new features and products to make your and your clients’ lives easier.
When does the new charge come into effect?
The new charge will come into effect on 1 December 2021.
How do my clients pay the charge?
The charge will be added to your clients’ existing monthly Direct Debit mandate and will be taken in arrears.
The first payment will be taken from 1 January 2022.
When will you contact my clients to make them aware of the new charge?
Will be contacting all affected employers around the middle of October 2021. This will give you a chance to speak with your clients to make them aware of the new charges before the communication is issued.
Who can I contact to find out more information about the change?
Our support team is available on 0330 1247 408 or by email at ask@smartpension.co.uk.
Are there any set-up charges for new clients I bring to Smart?
Unlike other pension providers, we do not charge any set-up fees for any new clients.